At HO2HO, we understand that circumstances may arise where you need to cancel or reschedule a
service or appointment. Our cancellation policy is designed to provide fairness to both our users and our
service providers. Please review the following guidelines regarding cancellations:
User Cancellation:
Users can cancel a service or appointment by contacting the respective service provider directly. The
cancellation should be made within a reasonable time frame prior to the scheduled appointment to
avoid inconvenience to the service provider.
Service Provider Cancellation:
In the event that a service provider needs to cancel or reschedule a confirmed appointment, they should
notify the user as soon as possible and provide an alternative date or time. We encourage service
providers to communicate any changes promptly to maintain a positive user experience.
Refunds and Charges:
Refunds or charges for cancellations may vary depending on the specific service and the terms agreed
upon between the user and service provider. It is recommended that users and service providers discuss
refund policies and any applicable charges prior to confirming the appointment.
Exceptional Circumstances:
In exceptional circumstances, such as unforeseen emergencies or unavoidable situations, the
cancellation policy may be flexible. Users and service providers are encouraged to communicate and
come to a mutually agreeable resolution in such cases.
Please note that HO2HO is not directly involved in the cancellation process between users and service
providers. We are a platform that facilitates connections and bookings. Therefore, any disputes or
disagreements regarding cancellations should be resolved directly between the user and the service
provider.
For further assistance or clarification regarding our cancellation policy, please contact our customer
support team at [email]
