At HO2HO, we understand that circumstances may arise where you need to cancel or reschedule a service or appointment. Our cancellation policy is designed to provide fairness to both our users and our service providers. Please review the following guidelines regarding cancellations:
Users can cancel a service or appointment by contacting the respective service provider directly. The cancellation should be made within a reasonable time frame prior to the scheduled appointment to avoid inconvenience to the service provider.
Service Provider Cancellation:
In the event that a service provider needs to cancel or reschedule a confirmed appointment, they should notify the user as soon as possible and provide an alternative date or time. We encourage service providers to communicate any changes promptly to maintain a positive user experience.
Refunds and Charges:
Refunds or charges for cancellations may vary depending on the specific service and the terms agreed upon between the user and service provider. It is recommended that users and service providers discuss refund policies and any applicable charges prior to confirming the appointment.
In exceptional circumstances, such as unforeseen emergencies or unavoidable situations, the cancellation policy may be flexible. Users and service providers are encouraged to communicate and come to a mutually agreeable resolution in such cases.
Please note that HO2HO is not directly involved in the cancellation process between users and service providers. We are a platform that facilitates connections and bookings. Therefore, any disputes or disagreements regarding cancellations should be resolved directly between the user and the service provider.
For further assistance or clarification regarding our cancellation policy, please contact our customer support team at [email]